Getting Started With DustyWire for Everyday Computer Help

There is nothing wrong with asking your children for help. But sometimes you would rather sort out a computer problem on your own schedule.

Perhaps you want to find a downloaded document, change where the sound comes from, or work through a website whose buttons seem to have moved. You know what you want to accomplish. You just do not know which menu gets you there.

DustyWire offers another place to start. It is a desktop assistant that can look at your screen and use the mouse and keyboard to work through tasks with you.

You explain the job in your own words

You do not need to know the technical name for every setting. Begin with the result you want, just as you would when asking someone sitting beside you.

Find the PDF I downloaded today and open it.

Dusty automatically shows you a plan for approval before it starts.

Start with something small and familiar

A first task should be easy to recognize when it is finished. Finding a file or checking a sound setting is a clearer starting point than asking someone to organize your whole computer.

You might ask Dusty to locate a document, select a microphone, or fill in a form you already have open.

Fill in this form using the details I give you.

You can take over

Dusty works on your computer while you watch. Move the mouse or press a key and it waits; after you let go for a few seconds, it can continue. Press Stop when you want it to stay paused.

When a password or verification code is needed, you can enter it yourself. You do not have to put passwords into the conversation.

Get started with Dusty

DustyWire works on Windows and macOS and requires an internet connection. You can download it and begin with the starting credit described on the website.

Keep asking your family when you want their advice or company. For a small computer job you would like to try yourself, there is now another option.